POLICIES & WARRANTIES

#1 PRODUCT EXCELLENCE GUARANTEE

RETURNS

ORDER CANCELLATION

OUT OF STOCK

SHIPPING

Every product you buy from us must be free of defects or you may return it immediately for replacement or refund. We want you to be completely satisfied with every item. Please contact us at cs@caymancash.com if there is any problem.

Any merchandise that may arrive broken or that you are not satisfied with, you may return within 10 days for a replacement or refund. Please contact us at cs@caymancash.com BEFORE you return any item, with your comments.

All merchandise returned must include the original package containing the merchandise received. Additionally, we do ask that the return shipment be sent in the same shipping box and include the same packaging materials as was previously used for shipping the merchandise.

Please include a brief note explaining the reason for the return as well as the correct option for either a replacement or refund.

All returns must be received in the same condition as when shipped.

We will gladly pay the return shipping charges to send a replacement if an incorrect, defective, or damaged item is received, however all return shipping charges will be your responsibility.

Please submit any cancellation via email to cs@caymancash.com, within 24 hrs.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted via email, and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

OUT OF STOCK

The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished.

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you, we may then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.

We ship all items UPS GROUND. UPS DOES NOT ship to PO Boxes.

Currently, we only ship to the continental US.

Please allow 7-14 days for shipment as most items ship from California.

To keep our prices low, we prefer not to ship Rush orders. if you need an order in a hurry, contact us BEFORE you place the order. We will give you a shipping quote. Shipping rates GREATLY INCREASE when you need it rushed.

Once your order is shipped, Caymancash will send you an email which will provide the shipping date and the UPS Tracking number. You may then visit the UPS Website and use the Tracking Number to track your order and check on delivery date.

If no tracking information is shown, it is because it may take a few days for the shipment to reach the first destination where the information is recorded.

Depending on your order, items may ship separately and from different locations.

Once your order arrives, if there is any problem, please review our Return Policy or contact us at cs@caymancash.com.